Refund policy

MerchantX Return and Refund Policy

30-day returns
You may request a return within 30 days of delivery. For change-of-mind returns, items must be unused, with any original tags and in their original packaging.

How to start a return
Email merchantxglobal@gmail.com with your order number and the item you wish to return. We will provide return instructions and the appropriate return address. Please contact us before sending your item back.

Return shipping and fees
For change-of-mind returns, you are responsible for return shipping costs. Original shipping charges are nonrefundable for these returns, except where required by law. We do not charge a restocking fee.

Damaged, defective, or incorrect items
If your item arrives damaged, is defective, or is not the item you ordered, contact merchantxglobal@gmail.com with your order number and details of the problem. We will arrange a replacement or refund and cover any required return shipping. The unused-item and original-packaging conditions for change-of-mind returns do not limit your rights for faulty or incorrect items.

Refunds
We will inspect your return and notify you of the outcome. Approved refunds will be issued to your original payment method within 5 business days after we receive and inspect the returned item. Your bank or payment provider may take additional time to post the refund. If an earlier refund is required by applicable law, that deadline applies.

Your consumer rights
This policy does not limit any rights or remedies available to you under applicable consumer protection laws. Where those laws provide additional cancellation, return, or refund rights, those rights apply.

Questions
For questions about returns or refunds, email merchantxglobal@gmail.com.